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ZEISS at your side

One Hub - Different Solutions

Support Whenever and Wherever You Need It

At ZEISS, Customer Care goes far beyond the manufacturer‘s warranty. We are committed to helping you optimize your operations in every aspect with comprehensive and innovative services from our OPTIME Service Agreements, to our digital MyZEISS portal that's full of trainings and resources, to our Online Shop that puts ZEISS products at your fingertips 24/7!

As your trusted partner in healthcare, we are committed to helping you optimize your business.
Discover our latest offerings and tools all designed to make your life easier!

ZEISS Smart Services

Transform instrument data into uptime.

Enabled by the secure connection to your ZEISS product, ZEISS Smart Services is our digital services offering to provide additional value. Today, ZEISS customers already benefit from our ZEISS Smart Services thanks to speedy, remote support that ensures reduced reaction times for concerns and increased system availability.

ZEISS OPTIME

The Ultimate in Service

ZEISS OPTIME service plans enable you to focus on patient care

ZEISS OPTIME is all about having us ready and at your service. Benefit from the priority treatment you’ll receive for a rapid response and manage the cost of service year over year for the life of your equipment.

This is what the ZEISS OPTIME Advantage is all about.

Maximize your product usage with MyZEISS

MyZEISS App (desktop and mobile) is the easy access to ZEISS resources, with 24/7 access to:

  • Manage your systems and service contracts
  • Attend video-tutorial based training at your pace
  • Complete certified trainings for selected products
  • Get access to self-help guides and FAQs
  • User manuals and instrument documentation
  • Use the consignment management tools to manage your consumables
  • Get access to peer generated clinical articles
  • Open and manage service tickets
I want to register

Shop & Buy Online 24/7 with our ZEISS Online Shop.

Get access to ZEISS spare parts and accessories at your fingertips with our ZEISS Online Shop.

Connected Care - Application Support

We understand that your time is valuable, and we want to ensure that scheduling your application support appointments is as easy and convenient as possible. Now, you can book your appointments in no time and get back to focusing on the things that matter most

Support ZEISS

Download TeamViewer

For Remote Tech Support

Training or detailed application discussion

Virtual appointments (max 40 mins) can be booked here

Download Manuals

Find the instruction for use of the ZEISS product you are looking for easily.

For Diagnostic Application Support, Contact Tech Support

800-387-0138

Call Centre Hours: Mo - Fr 8:00am - 6:00pm (EST time) service_canada@zeiss.com

MyZEISS

Maximize your product usage with MyZEISS

ZEISS Smart Services

Submit request to enable ZEISS Smart Services

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Please fill out this form to request Smart Services

 

If you want to have more information on data processing at ZEISS please refer to our data privacy statement.