ZEISS Services
ZEISS Services

Enabling you

to focus on patient care.

  • Overview of services

All our services at a glance

With the backing of a nationwide service network of factory trained Field Service and Technical Specialists, we offer:

  • Planned Service

    Planned maintenance ensures your devices are always in top shape, helping to maintain uptime and optimal results for your patients.

  • Customer support

    When a problem comes up, just call us and we’ll help over the phone. We are able to offer remote services too, allowing for quick remedy of your problems.

  • Emergency service

    Each specialist has access to factory support if needed, for escalations and they can order parts from their Mobile Workplace to expedite repairs enabling you to be up and running again.

  • Per-visit service

    Per-visit prices are available for planned and corrective maintenance. Speak to our customer care team to arrange a consult with one of our technicians.

  • OPTIME Service

    Our OPTIME Service Agreements offer a fixed price for service. This provides a predictable cost for budgeting. ZEISS Service Partners have less down time due to ZEISS Pro-Active Service, and receive faster service when needed by eliminating estimates and approvals.

  • Parts sales

    Prompt delivery of ZEISS Spare Parts is available through our customer care team.


Customized service plans for your needs

Our tailormade service agreements for medical equipment offer modular services to help prevent unplanned breakdowns and support our customers run business smoothly. With each interaction, whether in person or through digital tools we want to reach one goal: to enable you to focus on patient care.

  • Reliable

    With decades of experience in supporting clinical and practice needs, our company trained global service team enables you to focus on patient care. Availability of resources around the globe whether in person or online, helps to ensures uptime of devices whenever needed.

  • Transparent

    Our customers will profit from transparent processes in our service world. We share our knowledge and experiences along the end-to-end service processes to gain data-driven insights for clinical processes.

  • Connected

    Our mission is always to be personally and digitally connected with both, our customers, their equipment and within our organization. Therefore, we manage our partnerships with the latest available digital technologies.

ZEISS OPTIME enables you to focus on patient care.


ZEISS OPTIME is our loyalty program. Our customers benefit from priority treatment to enjoy carefree working and avoid impairments with sustainable conviction.

We support clinical and practical processes with our services far beyond warranty. A broad range of service offerings can be bundled into individual contract – based on specific needs.

That’s what ZEISS OPTIME is all about.

OPTIME complete
OPTIME advanced
OPTIME prevent
No contract
Digital apps
Education only
Remote support
Limited 15 min
Preventive maintenance
Time + material
Corrective maintenance
Time + material
Time + material
Time + material
Spare parts
Time + material
Integration/Migration support
Time + material
App. support
Time + material
Biomed training
Time + material

Let us know how we can help

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