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ZEISS Services
ZEISS Services

Enabling you to focus on patient care.

ZEISS OPTIME

ZEISS services allow you to focus on doing what you do best: offering first-rate patient care.

All our services at a glance

With the backing of a nationwide service network of factory trained Field Service and Technical Specialists, we offer:

Know more about all services we offer

  • Planned Service

    Planned maintenance ensures your devices are always in top shape, helping to maintain uptime and optimal results for your patients.

  • Customer support

    When a problem comes up, just call us and we’ll help over the phone. We are able to offer remote services too, allowing for quick remedy of your problems.

  • Emergency service

    Each specialist has access to factory support if needed, for escalations and they can order parts from their Mobile Workplace to expedite repairs enabling you to be up and running again.

  • Per-visit service

    Per-visit prices are available for planned and corrective maintenance. Speak to our customer care team to arrange a consult with one of our technicians.

  • OPTIME Service

    Our OPTIME Service Agreements offer a fixed price for service. This provides a predictable cost for budgeting. ZEISS Service Partners have less down time due to ZEISS Pro-Active Service, and receive faster service when needed by eliminating estimates and approvals.

  • Parts sales

    Prompt delivery of ZEISS Spare Parts is available through our customer care team.

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Why Service?

Fully functional instruments and systems allow you to run your clinic or practice efficiently and are the backbone of the care you offer your patients.

And it’s the services supporting the instruments that enable you to focus on your patients. That’s where our OPTIME® service plan from ZEISS comes in. The preventive maintenance and high-quality repair services you get with OPTIME help ensure that your instruments work reliably, efficiently, and effectively.

OPTIME services offer far more than maintenance and repair of your instruments and systems as well as access to connected resources and training. All our services support you in managing your practice or clinic transparently by using thousands of datapoints along the service journey.

  • Reliable

    Our service teams have decades of experience in meeting the needs of clinics and practices around the world. Whether they work remotely or on site, our certified service professionals are there to help you maximize the uptime of your systems. That way, you can focus on doing what you do best: offering excellent patient care.

  • Transparent

    You benefit from the transparency of our globally standardized service processes. We are always keen to share our knowledge, experience, and the data-based insights into your clinical processes.

  • Connected

    Our mission is to stay connected with you and your systems across our organization. And that’s why we use the latest digital technologies to manage our partnerships and ensure best-in-class service.

ZEISS OPTIME

Customized service plans for your daily routines.

ZEISS Smart Services

Connect your instruments and get remote support – right away.

MYZEISS CUSTOMER PLATFORM

Manage your ZEISS systems online.

CUSTOMER EXPERIENCES

Customer view of ZEISS OPTIME plans.

We have your back

Full support through the whole lifecycle of your machine

ZEISS quickly adapted to the current Covid-19 situation and it’s restrictions to maintain all services as may be needed for any ZEISS device.

Our commitment as your trusted partner is to continue to support the uptime for devices need now by patients and to offer Planned Maintenance services where it’s convenient, so that equipment will be ready for the lifting of restrictions.

We want to help you meet your demand today and to be ready for tomorrow as full patient support returns.

Let us know how we can help

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If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

Contact us

Sales and product inquiry

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For more product information or making a sales request.
Please indicate your product interest and information requirement.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

Service inquiry

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For assistance or questions regarding your ZEISS product.
Please fill in this form and we will get back to you.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.

General inquiry

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For general inquiries related to careers, press, company information.
Please provide details to your request.

The information entered in the contact form will be used to answer your request by Carl Zeiss Meditec AG, our local Carl Zeiss Meditec sales companies via email or phone. If you want to have more information on data processing at ZEISS please refer to our data privacy notice.