CUSTOMER CARE

When and where you need it

NEW MyZEISS!

All Our Services At A Glance

With the backing of a nationwide service network of factory trained Field Service and Technical Specialists, we offer:

Planned Service

Planned maintenance ensures your devices are always in top shape, helping to maintain uptime and optimal results for your patients. 

Customer Support

When a problem comes up, just call us and we’ll help over the phone. We are able to offer remote services too, allowing for quick remedy of your problems.

Emergency Service

Each specialist has access to factory support if needed, for escalations and they can order parts from their Mobile Workplace to expedite repairs enabling you to be up and running again.

Per-Visit Service

Per-visit prices are available for planned and corrective maintenance.
Speak to our Customer Care Team to arrange a consult with one of our technicians.

OPTIME Service

Our OPTIME Service Agreements offer a fixed price for service. This provides a predictable cost for budgeting. ZEISS Service Partners have less down time due to ZEISS Pro-Active Service, and receive faster service when needed by eliminating estimates and approvals.

Parts Sales

Prompt delivery of ZEISS Spare Parts is available through our Customer Care Team.

We Have Your Back

Tailored support when and where you need it

Robust instruments are at the core of operating a clinic or practice efficiently.
It’s the service supporting these instruments that enables our customers to focus on their patients.

With decades of experience in supporting clinical and practice needs, our trained service team is ready to support you, in person or online, to ensure the uptime of your devices as needed.
 

Let Us Know How We Can Help

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