CUSTOMER CARE

When and where you need it

All Our Services At A Glance

With the backing of a nationwide service network of factory trained Field Service and Technical Specialists, we offer:

Planned Service

Planned maintenance ensures your devices are always in top shape, helping to maintain uptime and optimal results for your patients. 

Customer Support

When a problem comes up, just call us and we’ll help over the phone. We are able to offer remote services too, allowing for quick remedy of your problems.

Emergency Service

Each specialist has access to factory support if needed, for escalations and they can order parts from their Mobile Workplace to expedite repairs enabling you to be up and running again.

Per-Visit Service

Per-visit prices are available for planned and corrective maintenance.
Speak to our Customer Care Team to arrange a consult with one of our technicians.

OPTIME Service

Our OPTIME Service Agreements offer a fixed price for service. This provides a predictable cost for budgeting. ZEISS Service Partners have less down time due to ZEISS Pro-Active Service, and receive faster service when needed by eliminating estimates and approvals.

Parts Sales

Prompt delivery of ZEISS Spare Parts is available through our Customer Care Team.

We Have Your Back

Full support through the whole lifecycle of your machine

ZEISS quickly adapted to the current Covid-19 situation and it’s restrictions to maintain all services as may be needed for any ZEISS device.

Our commitment as your trusted partner is to continue to support the uptime for devices need now by patients and to offer Planned Maintenance services where it’s convenient, so that equipment will be ready for the lifting of restrictions.

We want to help you meet your demand today and to be ready for tomorrow as full patient support returns.

Let Us Know How We Can Help

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